西门子和Salesforce联手，加速服务化并提高制造盈利能力

Siemens and Salesforce Team Up to Accelerate Servitization and Drive Manufacturing Profitability
西门子和Salesforce联手，加速服务化并提高制造盈利能力

Siemens Digital Industries Software announced the new Teamcenter SLM app on Salesforce AppExchange. Developed by Siemens in collaboration with Salesforce, the app connects product engineering and product service operations by bringing together the Teamcenter Service Lifecycle Management solution from the Siemens Xcelerator portfolio of industry software with Salesforce Manufacturing Cloud and Salesforce Service Cloud. This new app enables manufacturers to adopt more service-centric business models, improve the customer experience and increase service revenue. 

西门子数字化工业软件宣布在在Salesforce AppExchange推出新的 Teamcenter SLM 应用程序。该应用程序由西门子与 Salesforce 合作开发，将西门子 Xcelerator 行业软件产品组合中的 Teamcenter 服务生命周期管理解决方案与Salesforce Manufacturing Cloud和Salesforce Service Cloud相结合，将产品工程和产品服务运营打通。这款新应用程序使制造商能够采用更多以服务为中心的业务模式，改善客户体验并增加服务收入。 

“Siemens and Salesforce are coming together to enable manufacturers to connect to their customers in whole new ways through this innovative integration of service lifecycle and customer relationship platforms,” said Zvi Feuer, senior vice president of Digital Manufacturing, Siemens Digital Industries Software. “Through our new collaboration with Salesforce, we’re helping manufacturers move to servitization through a closed loop integration that brings together product knowledge with the full customer story. The app delivers an enhanced customer service experience that can revolutionize service operations, foster collaboration between engineering and service teams and drive enhanced customer satisfaction - by delivering the right information at the right time in a single, centralized location.”

西门子数字化工业软件数字制造软件高级副总裁 Zvi Feuer 表示：“西门子与 Salesforce 强强联手，通过服务生命周期软件和客户关系平台的创新集成，助力制造企业以全新方式与客户建立联系。此外，通过与 Salesforce 的新合作，我们正在帮助制造商通过闭环集成转向服务化，将产品知识与完整的客户案例结合在一起。该解决方案能够通过统一出口在正确的时间交付正确的信息，有助于增强客户服务体验，推动服务运营变革，促进工程与服务团队之间的协作，最终提高客户满意度。”

Benefits of the new Teamcenter SLM app include improving operational efficiency through a better first-time-fix ratio, reducing the cost of service and helping to improve alignment between sales and service efforts. Equipped with the right asset information, tools and inventory, service teams can improve the customer service experience and drive revenue growth. 

全新的Teamcenter SLM 能够提高首次修复率，有助于增强运营效率，降低服务成本，在销售和服务团队之间实现更好的一致性。基于正确的资产信息、工具和库存，服务团队可以改善客户服务体验并推动收入增长。

The app also gives greater visibility for technicians and field staff into customer asset information alongside the graphically rich product data, managed in Teamcenter–helping service activities to complete successfully the first time. With access to Einstein, Salesforce’s AI technology, the app can scan knowledge articles created from service plans authored in Teamcenter to help find resources and solutions. With easy access to service data, manufacturers can drive continuous product improvement as lessons learned through service events become part of each asset’s digital twin.

此外，该应用程序还能够帮助技术人员和现场工作人员更好地管理在 Teamcenter 中储存的客户资产信息和产品数据，提供更加高效迅捷的服务。通过访问 Salesforce 的人工智能技术 Einstein，Teamcenter SLM 可以扫描基于 Teamcenter 服务计划的知识类文章，帮助用户查找合适的资源和解决方案。对于服务数据的轻松访问为制造企业带来了产品上的持续改进，在服务中所累积的经验成为各项资产数字孪生的重要构成。

“We’re excited to partner with Siemens to help manufacturers increase efficiency, provide better service, and open new revenue streams,” said Achyut Jajoo, SVP & GM of Manufacturing and Automotive, Salesforce. “By bringing together Salesforce, which is powered by real-time data and AI, with Siemens’ Teamcenter service lifecycle management, we can help advance digital transformation across the sector and empower manufacturers to deliver better service while generating new revenue streams.”

Salesforce 制造和汽车业务高级副总裁兼总经理 Achyut Jajoo 表示：“我们很高兴能够与西门子达成合作，共同助力制造企业提高效率，使其能够凭借更好的服务增加新的收入来源。Salesforce 的实时数据以及人工智能技术，与西门子的 Teamcenter 服务生命周期管理解决方案相结合，能够加快行业的数字化转型进程。”

The Teamcenter SLM app is available now on Salesforce AppExchange.

Teamcenter SLM 应用程序现已已上线Salesforce AppExchange。